you are trying to activate only the software that you purchased and not any other program (this is an easy mistake to make). We do not keep copies of older version software because the cost we would need to charge you for the service exceeds the upgrade cost.Ħ. After this time, to use a newer version you must purchase an upgrade using Unfortunately, if you have not backed up the software you initially purchase, you cannot revert back to the older version. There is a 6 month period of free upgrades beginning from the initial activation of your software.
You are not trying to activate a newer version of the software using your old registration and activation code. If this is the case please contact support using the form here.ĥ. You have not installed another instance of the software using the same key on a different computer (the key locks to the computer). This often happens when you cut and paste information. There are no leading spaces before or after each line of information. Do not change any details of the Name or Location as these are locked to your registration.ģ. You have entered all details exactly as they are received (including name, and location case sensitive). If this is the case, you must first activate your license serial number and obtain a registration code at 2. You are not attempting to register your software using your 12-15 digit license serial number instead of a valid registration code in the format 5555555 - aaaaaaaa. REGSUPPORTFAQ: Registration code is not accepted Registration code is not acceptedġ.
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